Contact information
Contact Us
At PROLAUVERA®, we value your questions, feedback, and concerns. Our customer support team is here to assist you with any inquiries about your orders, our products, or any other questions you may have.
1. Customer Support Contact Information
• Email: For the fastest response, please email us at support@prolauvera.com. Our support team monitors emails daily and will do our best to respond as soon as possible.
• Contact Form: Alternatively, fill out the CONTACT on our website, and our team will respond directly to your inbox.
2. Business Hours
• Our customer support team is available during the following hours:
• Monday – Friday: 9:00am – 6:00pm, Beijing Time, P.R. China
• Saturday and Sunday: Closed
• We do our best to respond to all inquiries within 24-48 hours during business days.
3. Inquiries We Handle
• Order Status and Tracking: For updates on your order, including tracking details and estimated delivery, please contact us with your order number.
• Product Questions: Have questions about our activewear collection? Our team is happy to help with product information, sizing, and material details.
• Returns and Exchanges: If you would like assistance with returns, exchanges, or our return policy, please visit our Return and Refund Policy page or contact us directly.
• Feedback and Suggestions: We welcome your feedback on our products and services to help us continue improving your experience.
4. Response Times
• We strive to respond to all inquiries within 24-48 hours on business days. During busy seasons or holidays, response times may vary, but we will always prioritize your concerns and get back to you as quickly as possible.
5. Frequently Asked Questions (FAQ)
• For immediate assistance, please check our FAQ page, where we provide answers to common questions about orders, shipping, and returns.
6. Social Media
• Connect with us on Instagram, Facebook, YouTube, SnapChat, Pinterest to stay updated on the latest collections, promotions, and fitness tips.
7. Mailing Address
• For written correspondence, you can reach us at:
• PROLAUVERA® Customer Support
• RM 1801 EASEY COMM BLDG, 253-261 HENNESSY ROAD, WANCHAI, HONG KONG, P.R. CHINA
Thank you for choosing PROLAUVERA®. Your satisfaction is our priority, and we look forward to assisting you!