Refund policy

Return and Refund Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please review our return policy below:

1. Eligibility for Returns

• Returns are accepted within 7 days of receiving your order.

• To be eligible for a return, items must be unused, unwashed, and in their original condition with tags and packaging intact.

• Some items, such as personalized items, sale items, or undergarments, may not be eligible for return. Please refer to product listings for specific return eligibility.

2. Return Process

• To initiate a return, please contact our customer service at support@prolauvera.com with your order number and reason for the return.

• Once your return is approved, we will provide instructions on where to send your item(s).

• Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.

3. Refunds

• Once we receive and inspect your returned item(s), we will notify you of the status of your refund.

• Approved refunds will be processed within 7 days and will automatically be applied to your original payment method.

• Please note that it may take 7 to 10 days for your bank or credit card company to process and post the refund.

4. Exchanges

• If you would like to exchange an item for a different size or color, please contact us at support@prolauvera.com.

• Exchanges are subject to stock availability.

5. Non-Refundable Items

• Certain types of items are non-refundable, including gift cards, final sale items, etc. We appreciate your understanding.

6. Contact Us

• If you have any questions regarding returns or refunds, please reach out to us at support@prolauvera.com. We’re here to help!