Shipping policy

Shipping Policy

Welcome to PROLAUVERA®! We’re committed to providing you with a smooth and reliable shopping experience. Please review our Shipping Policy below for important information on shipping times, costs, and regions served.

1. Processing Time

• Orders are processed within 1-3 business days of receiving payment.

• Processing times may vary during high-demand periods, sales, or holidays, but we do our best to ship orders as quickly as possible.

• You will receive a confirmation email with tracking information once your order is shipped.

2. Shipping Rates and Options

• Domestic Shipping: We offer various shipping options within P.R. China with estimated delivery times of 5 to 7 business days depending on the selected option.

• International Shipping: We are pleased to ship internationally to select countries. Delivery times and costs vary based on the destination.

• Shipping Rates: Shipping fees are calculated at checkout based on the shipping address, order size, and selected shipping method. 

3. Estimated Delivery Times

• Domestic Orders: Typically delivered within 3 to 5 business days after processing.

• International Orders: Delivery times range from 2 to 3 weeks depending on the location and customs processing times.

• Please note that delivery times are estimates, and PROLAUVERA is not responsible for delays caused by carriers or customs.

4. Tracking Your Order

• Once your order is shipped, you will receive a confirmation email with a tracking number. You can monitor the status of your shipment using this tracking link.

• For further assistance, please contact us at support@prolauvera.com

5. Customs, Duties, and Taxes

• For international orders, additional customs duties, taxes, or fees may apply, depending on the destination country’s regulations. These charges are the responsibility of the customer.

• We recommend checking with your local customs office for any potential charges before placing your order.

6. Missing or Lost Packages

• In the rare event that your package is lost or missing, please reach out to us at support@prolauvera.com within 7days of the expected delivery date. We will work with the shipping carrier to locate your package and update you promptly.

7. Contact Us

• For any questions or concerns regarding shipping, please contact our Customer Service team at support@prolauvera.com. We’re here to help!